According to Brazilian Law Decree No. 1,804/80 regarding imports, Brazilian consumers are entitled to import products valued at up to USD $50.00 without being subject to customs duties. The vast majority of our products are priced well below this amount, minimizing the likelihood of customs-related issues.
In some cases, the status "Fiscal Issues" may be related to ICMS Protocol 021/2011, which requires the collection of ICMS (State Value-Added Tax) in the destination state for shipments entering certain participating Brazilian states. In such situations, the package may be held by the State Treasury Department (SEFAZ) and will only be released after the necessary administrative procedures have been completed.
If your product is subject to taxation, please contact us so that we can assist you and make every reasonable effort to help minimize the tax charges.
However, if the tax assessment is unavoidable and no other measures can prevent its payment, the responsibility for such charges will rest with the final consumer.
We kindly ask that you continue monitoring the delivery status through our tracking system. Once the package is released, we will request priority handling whenever possible.
We apologize for any inconvenience this situation may cause.
